To whom do I pay the insurance premium or contribution, and how is it processed?

When you pay your insurance premium or contribution to Oyen, here's how it works:

• Pet Insurance: The insurance premiums you pay are processed and transferred to our insurance partner, MSIG Malaysia. As an authorized agent of MSIG, Oyen does not retain your insurance premium and is not responsible for any claims payments. However, we assist in submitting your claims to MSIG and manage any follow-up. We are committed to supporting you through any claims process when your pet friend gets ill or injured.
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• Oyen Takaful Kucing: The contributions you make are processed and transferred to our Takaful Operator, Zurich General Takaful Malaysia Berhad. As an authorized takaful agent, Oyen does not retain your contributions. We assist in submitting your claims to Zurich General Takaful Malaysia Berhad and handle any follow-up on your behalf. Rest assured, we are here to help and support you in any claims matters when your pet friend gets ill or injured 🧡.

Certificate and policy terms and conditions apply.