I received my claim update. What happens if it is rejected or I would like to appeal the decision?

Oh no, we’re sorry to hear that you’re not satisfied with the claim decision.

The reason for our insurance partner’s decision is detailed in your claim update email. This could be that the treatment is outside of your policy coverage, or there was insufficient information.

How to appeal?

If you have the additional information, you have 7 days from the date of the claim update email to submit an appeal. You can simply reply to the email with the additional information. We're here to help!

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We totally understand that life can get busy, and sometimes you might need a bit more time to gather the additional information. Don't worry, you can always re-submit your claim whenever you're ready!