Note: This is only relevant if you have the conventional pet insurance policy (by MSIG Insurance).
To read more about what deductibles are and how they will work now, refer here: What is a deductible?
The co-payment will be deducted first, and then the deductible.
Example: You submitted a bill of RM1,000. Your policy has a 10% co-payment and RM200 deductible.
Bill amount = RM1,000
10% Co-payment amount = RM100 (10% x RM1,000)
Total claims payout = RM1,000 - RM100 (co-payment) - RM200 (deductible) = RM700