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What if I have both co-payment and deductibles?

Note: This is only relevant if you have the conventional pet insurance policy (by MSIG Insurance).

To read more about what deductibles are and how they will work now, refer here: What is a deductible?

Which is deducted first from my bill amount?

The co-payment will be deducted first, and then the deductible.

How to calculate my claims payout?

Example: You submitted a bill of RM1,000. Your policy has a 10% co-payment and RM200 deductible.

Bill amount = RM1,000

10% Co-payment amount = RM100 (10% x RM1,000)

Total claims payout = RM1,000 - RM100 (co-payment) - RM200 (deductible) = RM700

Related articles

How do I check on the status of my claim?
How do I submit a claim and how long does it take?
Why do you need my bank account information?
What if I have both co-payment and deductibles?
I received my claim update. What happens if it is rejected or I would like to appeal the decision?