How to update my pet's details and (for pet dogs) update the microchip ID?

Your insurance certificate is an official documentation used for verification of your identity/your pet’s identity particularly during the claims process.

As such, any edits affecting identity details would first require verification by us.

Should you wish to amend your pet details, here’s how you can do it:

1. Login to your Oyen Dashboard using your email and password.
2. On your dashboard, click on your insured pet's profile.
3. Click on 'Pet details' 
4. Overwrite the input field you wish to amend. For pet dogs, you can also update the microchip ID here. 
5. Click on “Request to amend”
   
   

1. State reason for change and click on “Submit” to send your request
   
   

We will review your request in 3 - 5 working days, and get in touch with you if we have further questions.