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Policy Information and Guide
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Policy Information and Guide
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Pet Insurance (General)
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Claims
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Pet Insurance (General)
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Pet Insurance (General)
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Billing and Payment
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Billing and Payment
Important 8% SST Updates to Pet Insurance
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Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
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Pet Insurance (General)
I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?
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Pet Insurance (General)
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Policy Information and Guide
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Pet Insurance (General)
When does my pet insurance coverage start? What is a waiting period and how does it work?
Pet Insurance (General)
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Pet Insurance (General)
Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)
Billing and Payment
Why am I seeing the full price when I only want to pay for monthly?
Pet Insurance (General)
How do I request for edits or amendments to my Oyen insurance policy?
Takaful Kucing (EN)
What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
Takaful Kucing (EN)
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Takaful Kucing (EN)
Can I know more about 'Treatment of Small Amount'?
Takaful Kucing (EN)
Can I add my cat’s vaccine card and photo after I subscribe to Oyen Takaful Kucing?
Takaful Kucing (EN)
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Takaful Kucing (EN)
Do I have to be Muslim to participate in Oyen Takaful?
Claims
Why do you need my bank account information?
Takaful Kucing (EN)
Why do I have to submit my cat's vet medical documentation and photo to qualify for the Oyen Takaful Kucing?
Takaful Kucing (EN)
How do I claim for vet medical cost? What documents do I need to prepare?
Takaful Kucing (EN)
What is the the deductible in Oyen Takaful Kucing?
Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Dog Insurance
What documents do I have to submit to prove that I am the owner of my dog?
Billing and Payment
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Claims
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Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
How to update my pet's details and (for pet dogs) update the microchip ID?
Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
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Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
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Billing and Payment
Can I switch to monthly payment at time of renewal?
Policy Information and Guide
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Billing and Payment
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Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Policy Information and Guide
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Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Billing and Payment
What payment method do you accept?
Claims
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Pet Insurance (General)
Do I get a referral bonus if I recommend Oyen to a friend or family member?
Cat Insurance
Can I submit my pet cat's vet medical documentation and photo after I purchase the policy?
Pet Insurance (General)
Does my pet need to go for a medical examination before I can buy them a policy?
Billing and Payment
Are there any additional payment transaction or stamp duty fees?
Claims
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Policy Information and Guide
Can I renew my pet insurance policy upon 1 year expiry? Will my premium increase or decrease?
Pet Insurance (General)
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
Pet Insurance (General)
I don't know the exact age of my pet, what can I do?
About Us
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About Us
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Claims
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Dog Insurance
Do I have to get my dog licensed to qualify for insurance? If yes, how can I do so?
Claims
How do I claim for burial cost?
Pet Insurance (General)
How much does the Oyen Pet Insurance or Certificate cost?
Pet Insurance (General)
What is a vet medical ID?
Cat Insurance
Why do I have to submit my cat's vet medical documentation and photo to qualify for the insurance?
Pet Insurance (General)
What are the criteria for my pet to be eligible for insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?
Pet Insurance (General)
I have more than 1 pet, can I buy a group pet insurance policy?
Claims
Can I claim from my visit to any vet clinic in Malaysia?
Dog Insurance
Does the microchip procedure hurt my pet dog?
Policy Information and Guide
Where can I get my official policy or Oyen Takaful Kucing certificate?
Pet Insurance (General)
What is a pre-existing condition?
Dog Insurance
What if my pet dog doesn't have a microchip and there is a claim?
Dog Insurance
Why do I have to get microchip for my pet dog to qualify for insurance?
Pet Insurance (General)
How do I receive Oyen's free microchip (for pet dogs)?
Claims
How will I get reimbursed or compensated?
Billing and Payment
Do you store customer's credit card information?
Pet Insurance (General)
To whom do I pay the insurance premium or contribution, and how is it processed?
Pet Insurance (General)
Can I get coverage if my pet is already injured or sick?
Pet Insurance (General)
Does the plan cover euthanasia and burial cost?
About Us
What is Oyen's operation hour?
About Us
What is the difference in buying Oyen Pet Insurance vs buying directly with MSIG?
Pet Insurance (General)
What is a co-payment?
About Us
Who is Oyen?
Policy Information and Guide
Can I change my plan before the end of my policy/certificate period?
Pet Insurance (General)
Why do I need pet insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What does third party liability cover?
Billing and Payment
Where can I enter the referral code?
Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Policy Information and Guide
What is the certificate or policy effective date?
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What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance

Takaful Kucing (EN)

Oyen Takaful Kucing is a Shariah-compliant product, while Oyen Cat Insurance is a conventional insurance product. The main difference is the underlying contract and principles. Takaful operates on the principle of mutual assistance, where participants contribute to a common fund to help each other in times of need. Conventional insurance operates on the principle of risk transfer, where the risk is transferred from the insured to the insurer in exchange for a premium.

You can WhatsApp us at +60162996840 or email us at care@oyen.my.

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Related articles

What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance
I have not received my Takaful Certificate yet after 1 working day.
Can I change from Oyen Cat Insurance to Oyen Takaful Kucing
How long does it take to get my claim reimbursed?
Can I know more about 'Treatment of Small Amount'?
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

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email: hello@oyen.my

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