What is Auto-Renewal and How Does it Work?

*do take note that auto-renewal is only available for monthly plans and yearly plans with policy start date from Dec 2023 onwards only

Why Enable Auto Renewal?

We are committed to providing not only the best care for your pets but also the utmost convenience for you, our valued customers. Here's why turning on Auto Renewal is beneficial:

1. Never Miss a Due Date: With auto renewal, you eliminate the risk of forgetting this crucial date.
2. Ease of Use: Say goodbye to the hassle of updating your payment details every year.
3. Flexibility: You retain the freedom to change your mind as the renewal date approaches.
4. Worry-Free Cancellation: Changed your mind after auto-renewal? No problem, you can cancel hassle-free.

How to Enroll

Enrolling in Auto Renewal is simple:

• Log into your account and click on 'Activate Auto Renewal'
• Ensure that the 'Worry-Free Renewal' option is selected in your account settings.

Advance Notifications

We believe in transparency and preparedness:

• We'll inform you about your upcoming renewal 30 days in advance.
• You'll have a generous 16-day window before charges apply, during which you can opt-out if you wish.
• Auto Renewal can be canceled up to 14 days before your policy expires.

Charging Process

• Within the 14-day period before expiration, we'll attempt to charge your payment method until successful.
• If unsuccessful after 14 days, we'll reach out to you for a manual renewal.
• A 7-day grace period is provided before your policy officially expires, ensuring continuous coverage.

Post-Renewal Assurance

• Once charged, you have a 14-day period to reconsider and cancel your renewal if you choose to.

Important Considerations

• Your Trust is Our Priority: We're here to make life easier, not complicate it. Auto renewal is designed to provide peace of mind.
• Financial Predictability: With auto renewal, budgeting for your pet's insurance becomes seamless, with no unexpected costs.
• Customer Support: Our team is ready to assist with any questions or concerns about the auto renewal process.

We hope this Auto Renewal FAQ provides a clear understanding of the process and benefits. We are here to ensure that your pet's insurance is the least of your worries, so you can focus on what matters most — their health and happiness.