Yes, you can cancel both your Oyen Insurance Plan and Oyen Takaful Kucing certificate, but there are some important details to consider:

For Annual Premium Policies:

• If no claims have been submitted (or if claims have been rejected/withdrawn):
  • You can cancel your plan at any time before the policy’s expiry date and receive a pro-rated refund from the date you officially inform us.
• If claims have been submitted (including those pending review or payment, or those successfully reimbursed):
  • You can still cancel your plan before the policy’s expiry date, but no refunds will be provided.

For Monthly Premium Policies:

We require a minimum of 3 working days to process cancellation. If your next charge falls within the next 3 working days, you will not receive a refund for your charge.

• If no claims have been submitted (or if claims have been rejected/withdrawn):
  • You can cancel your plan at any time before the policy’s expiry date. However, there will be no refund for previously paid premiums, including the one just paid prior to cancellation.
• If claims have been submitted (including those pending review or payment, or those successfully reimbursed):
  • You will not be able to cancel your plan unless the remaining premium is paid in full.

For both insurance and Takaful Kucing, once you submit a cancellation request, a customer care specialist will reach out to you within 3 working days. Please note that cancellations are subject to review and will be approved if all terms and conditions are met.

If you need more help, you can Whatsapp us at +60162996840 or email us at care@oyen.my.

Policy and certificate terms and conditions apply.