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Pet Insurance (General)
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Claims
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)
Billing and Payment
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Pet Insurance (General)
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I have not received my Takaful Certificate yet after 1 working day.
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Dog Insurance
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Claims
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Cat Insurance
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Policy Information and Guide
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Pet Insurance (General)
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Cat Insurance
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Pet Insurance (General)
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Billing and Payment
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Dog Insurance
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Claims
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Dog Insurance
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Pet Insurance (General)
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Dog Insurance
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Pet Insurance (General)
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Billing and Payment
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
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Billing and Payment
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Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Policy Information and Guide
What is the certificate or policy effective date?
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Why did my monthly deduction fail, and how can I solve it?

Billing and Payment

Note: This is only relevant if you are paying monthly instalments for your policy

There are several reasons why your charge may fail but fret not, there are solutions to solve them.

Common reasons and solutions

Problem Solution
Incorrect card details Double check all details (card number, CVC, expiry date, card-holder name)
Insufficient funds Add funds to your bank account or card
Card is declined by your issuing bank Contact your issuing bank to allow the charge
Card has expired Change to an active card
Processing error due to internet connection problems Try again at a later time, preferably with a better connection
Card flagged as fraudulent or stolen Contact your issuing bank immediately to file a report, and subsequently deactivate the card. Try again with another active card or bank account

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What happens if my monthly deduction fails?

  • You will be notified via email in order for you to solve the issue.
  • We will attempt to deduct your payment method again for 14 days consecutively, until the issue is solved.
  • If we are still unable to charge you after the 14th day, your policy will be cancelled and you can no longer submit any claim 😱

To read more about our monthly instalments' terms and conditions: click here

Are you still facing payment issues after reading this? Do Whatsapp us at +60162996840. We're here to help!

Related articles

My Policy is Overdue, What Should I Do?
What is Auto-Renewal and How Does it Work?
What is the transaction cost?
Important 8% SST Updates to Pet Insurance
What is Buy Back?
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Oyen® is a digital-first insurance agency for consumer insurance products like pet insurance and more.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Oyen Sdn Bhd (1401523-D):
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50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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