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Takaful Kucing (EN)
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Cat Insurance
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Dog Insurance
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Pet Insurance (General)
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Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Policy Information and Guide
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How will I get reimbursed or compensated?

Claims

Once your claim is approved, the reimbursement or compensation will be transferred directly to the bank account information saved in your user profile.

  • For Pet Insurance (MSIG): MSIG will transfer the approved claims amount to your bank account. Please ensure that your bank details are accurate and match the legal name on your policy to avoid any delays.
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  • For Oyen Takaful Kucing (Zurich General Takaful Malaysia Berhad): Zurich General Takaful Malaysia Berhad will transfer the approved claims amount to your bank account. Make sure your bank details are accurate and match the name on your certificate to prevent any delays.

If you need more help, you can WhatsApp us at +60162996840 or email us at care@oyen.my.

Certificate and policy terms and conditions apply.

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Related articles

How do I check on the status of my claim?
How do I submit a claim and how long does it take?
Why do you need my bank account information?
What if I have both co-payment and deductibles?
I received my claim update. What happens if it is rejected or I would like to appeal the decision?
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Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

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50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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