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Policy Information and Guide
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Policy Information and Guide
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Policy Information and Guide
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Policy Information and Guide
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Pet Insurance (General)
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Claims
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Pet Insurance (General)
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Pet Insurance (General)
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Billing and Payment
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Claims
How do I submit a claim and how long does it take?
Billing and Payment
Important 8% SST Updates to Pet Insurance
Pet Insurance (General)
Are vaccine-preventable illnesses covered under pet insurance?
Policy Information and Guide
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Pet Insurance (General)
I have an existing plan with MSIG directly. Can I transfer my plan over to Oyen?
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Pet Insurance (General)
What does Oyen Insurance policy cover?
Policy Information and Guide
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Pet Insurance (General)
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Pet Insurance (General)
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Pet Insurance (General)
Why are Congenital Conditions Excluded from Policies, and What Exceptions Exist for Hereditary Illnesses? (With Examples)
Billing and Payment
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Pet Insurance (General)
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Takaful Kucing (EN)
What's different about the Oyen Takaful Kucing product compared to Oyen Cat Insurance
Takaful Kucing (EN)
I have not received my Takaful Certificate yet after 1 working day.
Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Takaful Kucing (EN)
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Claims
Why do you need my bank account information?
Takaful Kucing (EN)
Why do I have to submit my cat's vet medical documentation and photo to qualify for the Oyen Takaful Kucing?
Takaful Kucing (EN)
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Takaful Kucing (EN)
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Pet Insurance (General)
What Supplements Are Not Covered Under Pet Insurance? And Why?
Policy Information and Guide
How do I cancel my Oyen Insurance Plan?
Dog Insurance
What documents do I have to submit to prove that I am the owner of my dog?
Billing and Payment
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Claims
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Policy Information and Guide
How to update my pet owner profile?
Policy Information and Guide
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Billing and Payment
How to update my bank details to receive my claims reimbursement?
Policy Information and Guide
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Pet Insurance (General)
What is a deductible in Oyen Pet Insurance?
Policy Information and Guide
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Billing and Payment
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Policy Information and Guide
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Billing and Payment
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Billing and Payment
What are pre-authorisation charges? How much do you charge?
Cat Insurance
Do I need to microchip my cat to qualify for insurance?
Policy Information and Guide
How can I renew my policy at the end of the 1 year period?
Billing and Payment
Why did my monthly deduction fail, and how can I solve it?
Billing and Payment
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Claims
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Pet Insurance (General)
Do I get a referral bonus if I recommend Oyen to a friend or family member?
Cat Insurance
Can I submit my pet cat's vet medical documentation and photo after I purchase the policy?
Pet Insurance (General)
Does my pet need to go for a medical examination before I can buy them a policy?
Billing and Payment
Are there any additional payment transaction or stamp duty fees?
Claims
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Policy Information and Guide
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Pet Insurance (General)
Can I buy a pet insurance for someone else? Or for a stray cat or dog?
Pet Insurance (General)
I don't know the exact age of my pet, what can I do?
About Us
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About Us
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Claims
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Dog Insurance
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Claims
How do I claim for burial cost?
Pet Insurance (General)
How much does the Oyen Pet Insurance or Certificate cost?
Pet Insurance (General)
What is a vet medical ID?
Cat Insurance
Why do I have to submit my cat's vet medical documentation and photo to qualify for the insurance?
Pet Insurance (General)
What are the criteria for my pet to be eligible for insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What is a claims reimbursement rate (for vet medical) and how is the claims paid to me?
Pet Insurance (General)
I have more than 1 pet, can I buy a group pet insurance policy?
Claims
Can I claim from my visit to any vet clinic in Malaysia?
Dog Insurance
Does the microchip procedure hurt my pet dog?
Policy Information and Guide
Where can I get my official policy or Oyen Takaful Kucing certificate?
Pet Insurance (General)
What is a pre-existing condition?
Dog Insurance
What if my pet dog doesn't have a microchip and there is a claim?
Dog Insurance
Why do I have to get microchip for my pet dog to qualify for insurance?
Pet Insurance (General)
How do I receive Oyen's free microchip (for pet dogs)?
Claims
How will I get reimbursed or compensated?
Billing and Payment
Do you store customer's credit card information?
Pet Insurance (General)
To whom do I pay the insurance premium or contribution, and how is it processed?
Pet Insurance (General)
Can I get coverage if my pet is already injured or sick?
Pet Insurance (General)
Does the plan cover euthanasia and burial cost?
About Us
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About Us
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Pet Insurance (General)
What is a co-payment?
About Us
Who is Oyen?
Policy Information and Guide
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Pet Insurance (General)
Why do I need pet insurance or Oyen Takaful Kucing?
Pet Insurance (General)
What does third party liability cover?
Billing and Payment
Where can I enter the referral code?
Pet Insurance (General)
Can I add my pet's microchip number after I purchase the policy?
Policy Information and Guide
What is the certificate or policy effective date?
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How will I get reimbursed or compensated?

Claims

Once your claim is approved, the reimbursement or compensation will be transferred directly to the bank account information saved in your user profile.

  • For Pet Insurance (MSIG): MSIG will transfer the approved claims amount to your bank account. Please ensure that your bank details are accurate and match the legal name on your policy to avoid any delays.
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  • For Oyen Takaful Kucing (Zurich General Takaful Malaysia Berhad): Zurich General Takaful Malaysia Berhad will transfer the approved claims amount to your bank account. Make sure your bank details are accurate and match the name on your certificate to prevent any delays.

If you need more help, you can WhatsApp us at +60162996840 or email us at care@oyen.my.

Certificate and policy terms and conditions apply.

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Related articles

How do I check on the status of my claim?
How do I submit a claim and how long does it take?
Why do you need my bank account information?
What if I have both co-payment and deductibles?
I received my claim update. What happens if it is rejected or I would like to appeal the decision?
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Oyen® is a digital-first insurance agency for consumer insurance products like pet insurance and more.

We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).

Oyen Sdn Bhd (1401523-D):
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50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
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t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my

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