That's a good question!

So, as you may know, we are an authorised agent of MSIG Insurance, who have their direct pet insurance plans, but there are several differences to be aware of when deciding to purchase with us or with MSIG directly. 

What we have done with MSIG was to personalise and customise the product further. We have created a pet insurance product that is simpler for customer to understand and also purchase (online).

Here are some key differences that you should take note of:-

1. Eligibility

2. Claim Categories

We have simplified the benefits to just Vet Medical Cost, Burial Cost and Third-Party Injury/Damage cover as we found that this three coverages are of upmost importance for pet owners over the other coverage categories. 

3. Medical Bill Claim Limit

By simplifying our plan structure and negotiation, we were able to increase the maximum limit for our vet medical coverage to RM8,000, in comparison to MSIG's maximum limit of RM5,000. We currently offer the highest medical coverage limit for pet insurance in Malaysia.

4. Pricing Plans

Our pricing structure is different and we would be the cheaper option if you were to compare for both cats & dogs. Though, if you purchase directly from MSIG's website, you will receive a rebate on the commission.

5. Miscellaneous

If you purchase directly with MSIG, you wouldn't have any assistance in claims, which we, Oyen currently have and it's all done online, no paper work!

Do check on the details policy terms and conditions for both plans to make your final decision :)