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Sorry your pet may not be eligible for insurance currently 😞
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We strongly encourage you to submit within 7 days of your visit to the clinic so that you and your vet have clear memory on what happened~
We totally understand that life can get busy, and sometimes you might need a bit more time - don't worry, you have up to 30 days to submit.
If you have scheduled follow-up visits after your first visit, it is best for you to compile your documents and submit them as one. That way, we can review everything at once and have all the details we need to ensure a smooth claims experience!
To read more about how to ensure a fast claims payout: click here
Oyen® Pet Insurance and Takaful Kucing is a digital-first insurance agency for consumer insurance products like pet insurance in Malaysia.
We are a registered takaful agent for Zurich General Takaful Malaysia Berhad (201701045981) and insurance agent of MSIG Insurance (Malaysia) Bhd (197901002705).
Oyen Sdn Bhd (1401523-D):
Suite 3.19 (North Block), The Ampwalk, 218 Jalan Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
t: +6016 299 6840 (9am-5pm, Mon to Fri)
email: hello@oyen.my
